FAQs

For any enquiries, complaints or concerns email us on care@rannagill.com or call us on +91 124-4265160 from Monday to Friday between 10AM- 6PM.

Orders

WILL MY MONEY BE REFUNDED OR WILL I GET A CREDIT VOUCHER?

In case of exchanges, we will credit the amount you paid for the products as a credit into a registered online account, however an exchange is subject to availability of the item in our stock.

Shipping

WHAT SHIPPING METHOD DOES THE WEBSITE USE?

We use a large network of courier partners to deliver your products including Merchant, Delhivery, and Speed Post for domestic orders, and Fed Ex and DHL for International Orders.

WHAT ARE THE CHARGES FOR SHIPPING IN INDIA?

Shipping is free across INDIA. In case of Returns, shipping charges has to be borne by Client

ARE THERE ANY CHARGES FOR INTERNATIONAL SHIPPING?

Shipping is Free to US, UK & Dubai. For other countries, we levy a minimal shipping fee to deliver goods internationally.

In case of Returns, shipping charges has to be borne by Client

HOW LONG UNTIL MY ORDER SHIPS?

We dispatch products from Monday to Friday. Once you place the order, we will aim to dispatch the order in 2-3 working days. Should there be a delay, you will be informed by the Customer care team.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Yes, you do need to sign up to place an order. This will help you to check the status of the order.

I AM BASED OUT OF INDIA AND I WANT TO PLACE AN ORDER FOR A DELIVERY ABROAD. IS IT POSSIBLE?

Yes, we ship across the world.